At the Skytrax World Airline Awards ceremony in London, LOT Polish Airlines was named the Best Airline in Central Europe. The title recognises the quality of the airline’s service and its consistent approach towards the expansion of its product offering and improving passenger experience. This year’s award marks another success for LOT Polish Airlines in this category, following the airline’s win last year. For more than 25 years, the Skytrax World Airline Awards have provided insight into how airlines are perceived by their passengers on the global market.
This year’s awards demonstrate that we consistently care for the passenger experience at every stage of the journey. Being named Best Airline in Central Europe, based on the opinions of travellers from around the world, is a source of great satisfaction for us. The four-star ratings awarded to the Polonez and Mazurek lounges and the LOT Business Lounge Chicago recognise the changes we have introduced recently. During the audit, particular attention was paid to their visual consistency, functionality and excellent food and beverage offering. We are especially pleased that our lounge in Chicago has been recognised, as it enables us to promote Polish design, home-grown brands, flavours and culture across the Atlantic. These awards are a credit to the entire LOT team, whom I would like to thank for their work every day.
Michał Fijoł, CEO of LOT Polish Airlines
Travellers representing over 100 nationalities participated in this year’s edition of the survey that was conducted between September 2025 and August 2026. The final results were based on 24.8 million verified entries related to more than 300 airlines. The survey was available in eight languages: English, French, Portuguese, Spanish, Turkish, Chinese, Japanese, and Korean.
We congratulate LOT Polish Airlines on being named the Best Airline in Central Europe which is a great affirmation from customers for the quality of product and front-line service being provided every day. This recognition demonstrates the appreciation that customers have for LOT Polish Airlines which is clearly meeting the highest standards.
Edward Plaisted, CEO of Skytrax
In addition to this year’s title of the Best Airline in Central Europe, LOT Polish Airlines holds a 4-star Skytrax World Airline Rating, awarded in 2025 for the quality of its product and passenger service. Unlike the World Airline Awards, where the results are determined by passengers, the World Airline Rating is based on an assessment of product-related standards and service quality, conducted by experts in each field. This system is one of the most recognised methods used for evaluating airline quality globally and entails a comprehensive analysis of the entire passenger experience.
